Returns & Refunds

We hope you love your Sweet Jams! If something isn’t quite right, we’re happy to accept eligible returns within 30 days of delivery for a refund to your original payment method.

At this time, we do not offer exchanges. If you need a different size, print, or style, please return your eligible item for a refund and place a new order.

Return Eligibility

To be eligible for a return:

  • Items must be returned within 30 days of delivery.
  • Items must be unworn, unwashed, and unused.
  • All original tags must still be attached.
  • Items must be returned in their original condition and packaging.
  • Items must be free of stains, odors, pet hair, damage, or other signs of wear.

Items that do not meet these requirements may not be eligible for a refund.

Final Sale Items

Items marked Final Sale are not eligible for return or refund.

Holiday apparel is final sale and cannot be returned or refunded. This includes items related to Christmas, Valentine’s Day, St. Patrick’s Day, Easter, the 4th of July, Halloween, and other holiday or seasonal collections.

Unless otherwise stated at the time of purchase, items purchased using a promotional or discount code are still eligible for return as long as they meet our return requirements above.

How to Start a Return

Ready to start a return? Simply complete our Return Form within 30 days of receiving your order.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Please keep your return tracking information until your refund has been processed. Sweet Jams is not responsible for return packages that are lost or damaged in transit.

Refunds

Once your return is received, we’ll inspect the item(s) and notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after your refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at sales@shopsweetjams.com as soon as possible with your order number and photos of the issue.

If the issue was our mistake or the product arrived defective, we’ll work with you to make it right.

Questions?

Have a question about your return? We’re happy to help! Contact us at sales@shopsweetjams.com